Frequently Asked Questions
How much will it cost?
All prices includes free shipping for US residents in the lower 48. International orders will be charged actual shipping to your address. Please note there may be customs fees depending on where you live. All plans will be charged monthly.
I just signed up, when will I get my first box?
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION!
In order to keep things running smoothly, we charge 1 month ahead. If you sign up before the 25th, you will be charged today for your first package and then you will be charged AGAIN on the 30th of this month for your next package that will ship at the end of next month. Your first package will ship on the 30th of this month! You will always be a month ahead, so at the time that you cancel you will receive one last box with no more payments. If you sign up after the 25th and would like to receive the current month's package as well, please email us and we can process an extra charge. If you have any questions about how we operate, feel free to email us at firstname.lastname@example.org
When will my card be charged? How does billing work?
We bill one month in advance in order to ensure things run smoothly and product is always available.When you sign up, your card will be charged immediately and your box will ship on the 30th of the month. Yes, it's a little bit of a wait as you get started, but the wait is only a one time thing! Once you get going, you'll be getting a fabulous new box once a month and your card will be charged on the 30th each month for the duration of your subscription.For example: If you sign up on April 20th, your card will be charged that day. Your box will be shipped on April 30th and on April 30th your card will be charged for your May box… and so on.
Will I be charged a fee if I cancel my subscription?
No, there is no cancellation fee. We understand that circumstances change and do not want you to be stuck. We do ask for 1 month's notice for cancellation.
How do I cancel my subscription?
Notify us by email before the last day of the month to make the next payment your last. Of course, we will send you your last box... we don't want you paying for nothing!
What happens once my term ends?
If you sign up for a 6 month or 12 month subscription, at the end of the term your account will auto renew as a month to month subscription at the same price you were paying.
What if I am not happy with my first box?
We have a 15 day money back guarantee for new customers on your first box only. If you are not happy, return it within 15 days for a full refund (minus shipping) and your subscription will be cancelled.
Will there be repeats?
The plan is for our subscription service to last 12 months. At that time, we will take feedback into account as to what was liked and disliked. Expect to see similar products coming around again but never exactly the same. Every month will be a unique design created just for our boxes.
Will I get a detailed receipt that I can use for my taxes?
Of course! When you sign up you will receive an email receipt detailing your subscription and the cost per month. If you need anything specific, just let us know and we will do our best to accommodate you. Those deductions are super important!
Will the items from the boxes be available for purchase separately?
We will have a limited quantity of each scent available at the retail price on our website. You can purchase them while supplies last.
Do you ship internationally?Yes! We ship anywhere in the world.